TERMS & CONDITIONS
Warranty
⟢ All jewelry pieces (excluding Lipstick Holders) come with a 3-month warranty.
⟢ Lipstick Holders have a lifetime warranty (refunds excluded).
⟢ The warranty covers defects in craftsmanship or materials only. It does not cover accidental damage, wear and tear, or misuse.
Repairs & Replacements
⟢ Singapore customers: You can either mail your jewelry to us or drop it off at a designated location, which we’ll provide when arranging the repair. Once repaired, items will be sent back at no cost to you.
⟢ International customers: Ship your jewelry to us for repairs free of charge; return shipping will need to be covered by the customer.
⟢ For any repair or replacement inquiries, reach out via Instagram DM: @nanare.official or email: nanareofficial@gmail.com
Shipping & Responsibility
Please note that all parcels are fully trackable through SingPost. You will receive your tracking number as soon as your order has been dispatched.
NANARE cannot be held responsible for parcels lost due to incorrect or incomplete shipping details, including wrong address, email, or phone number provided at checkout
All sales are final, and no refunds can be issued once payment has been completed
⟢ SINGAPORE ⟢ +3 SGD
⟢ ASIA[Excluding Japan, Australia & New Zealand] ⟢ +10 SGD
⟢ INTERNATIONAL [Excluding USA]: +15 SGD
⟢ USA: +30 SGD / 25 USD
[6th February: Due to temporary disruptions affecting postal services to the United States, shipping to the U.S. is suspended for the time being]
Payment Terms
⟢ Credit Card, Apple Pay, PayPal
All prices in SGD
Intellectual Property
⟢ All designs, images, content on NANARE website are owned by NANARE
⟢ Copying or using content without permission is prohibited
Sales / Refund Policy
⟢ All sales are final; no refunds once payment is completed
FAQ
HOW TO TAKE CARE OF MY JEWELLERY?
All NANARE pieces are made of stainless steel unless stated otherwise in the listing
Stainless Steel
⟢ Durable
⟢ Low-maintenance
⟢ Water resistant
⟢ Hypoallergenic (usually)
However, it is recommended to remove your jewelry before sleeping, washing dishes, or swimming in pools or the ocean. Some designs use adhesive to secure piercings/pendants and extended exposure to water or movement can weaken the bond
⟢ Chainmail designs may snag if pulled—avoid excessive force
⟢ Keep away from perfume and harsh chemicals, especially for pieces that include materials other than stainless steel
⟢ Store in a soft pouch or separately when not in use
HOW LONG TO SHIP?
Pre-order items
⟢ 2–3 weeks production time before shipping
In-stock items
⟢ Shipped out within 3-5 Working Days
Local Singapore Shipping
⟢ 2–3 Days
ASIA [Excluding Japan, Australia & New Zealand]
⟢ 5-12 Days
INTERNATIONAL [Including USA]
⟢ 8-18 Days
TRACKING ORDERS?
All orders are shipped through SingaporePost. A tracking number will be provided so you can follow your parcel on their website
For international orders, tracking is available only until your parcel arrives in your country. After that, delivery is handled by your local postal service (e.g., SingPost, Royal Mail)
NANARE cannot be held responsible for parcels lost due to incorrect or incomplete shipping details, including wrong address, email, or phone number provided at checkout.
⟢ Refunds or replacements will only be offered if the mistake was made on our side.
CUSTOM PIECES?
DM @nanare.official on Instagram if you’d like to enquire for a custom
